Shipping and returns
Shipping Information
Where do you ship?
We currently ship to Australia, the United States, Singapore, and selected international destinations.
Is shipping free?
Yes — we offer free shipping to customers in Australia, the United States, and Singapore.
For all other countries, shipping fees will be calculated at checkout based on location.
How long does delivery take?
All Adisher items are handmade and shipped from our workshop in Depok – West Java, Indonesia.
Estimated delivery times:
- Australia & Singapore: 7-14 business days
- United States: 10–14 business days
- Other destinations: 14–20 business days (depending on customs clearance)
You will receive a tracking number once your order is shipped.
Returns & Exchanges
We accept returns and exchanges for unused items in their original condition within 7 days of delivery (the day your order is received).
Please note:
- Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
- Products must be returned in their original packaging.
- Due to the handcrafted nature of our goods, slight variations in color, texture, or stitching are not considered defects, but a unique hallmark of authenticity and craftsmanship.
- Custom or personalized orders are non-returnable.
- Sale or discounted items are final sale and not eligible for return or refund.
- Refunds will be issued once we receive and inspect the returned item.
To request a return or exchange, please contact our team at hello@adisherleather.com. We’ll be happy to assist you.
Damaged or Wrong Items
If your order arrives damaged or incorrect, please contact us within 3 days of receiving your order.
Send photos and details to hello@adisherleather.com, and we’ll resolve the issue as quickly as possible.
Still Have Questions?
If you have any further questions or need assistance, feel free to reach out to our team at hello@adisherleather.com.
We’ll be more than happy to help you.
